The Symposium Human-Centered Business AI: Cognition and Wellbeing in the Autonomous Enterprise brings together researchers and industry experts to discuss current advances in human-centered AI in business. The symposium places particular emphasis on the short- and long-term effects of AI-enabled systems on human cognition, wellbeing, and performance. The program features talks and use cases on sustainability, customer service, and finance & controlling, with contributions from KIT and selected industry patners. A poster session and get-together provide further opportunities for exchange between academia and industry. The symposium takes place on October 27, from 2:00 to 6:00 PM at the KD²Lab.

The symposium is co-organized between KIT's Institute for Information Systems (WIN), SAP SE (Sustainability Innovation), the BMAS-funded MenschKI! project, and UIG e.V.

Preliminary Program:

• 2 PM: Welcome & Overview (Prof. Mädche KIT/MenschKI!/UIG and Christian Boos / Norbert Frech-Koppenhagen, SAP)
• 2.15-2.45 PM: Human-Centered Business AI for Sustainability 
  • Critical Thinking in Agentic Enterprise Systems (Anna Sommer, SAP/KIT)
  • Physical AI Driven Autonomous Battery Disassembly Using ERP Product Knowledge (Chima Nmerenu, SAP/KIT)
• 2:45 – 3.15 PM: Human-Centered Business AI in Customer Service
  • AI-Augmented Customer Service at Allianz (Daniel Faisst, Allianz)
  • Insights from the MenschKI! Case at Heidelberger Services AG (Tom Weinhardt, KIT)

• 3:15 – 3.45 PM: Research Talk - Research Talk - Vision-Language-Action Models and their Application in Human-centered Business AI (Prof. Lioutikov, KIT)
• 3.45 – 4:30 PM: Coffee Break with Posters from PhD/Master/Bachelor Students in cooperation with industry (SAP, Allianz, BASF, HSAG, EnBW)
• 4:30 – 5.00 Uhr: Human-Centered Business AI in Finance & Controlling
  • The Tax Data Lake & Assistant at EnBW (Niklas Wagner, KIT)
  • Effective Agentic Cost Center Master Data Management Systems for SAP S/4HANA (Dr. Christian Fleig)
• 5:00 – 5.15 PM: Summary, Food for Thought & Outlook
• 5:15 – 6.00 PM: Get-Together