Running Projects
PhD Projects |
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Human-AI Collaboration in Customer Service |
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Laura Seith is working for our Industry Partner EnBW AG and is conducting her doctoral studies at Karlsruhe Institute of Technology (KIT) in Germany. She is conducting her research at the Institute for Information Systems (WIN), specifically within the Information Systems III research group, headed by Prof. Dr. Jella Pfeiffer. In her research in the field of Conversational AI, Laura Seith will focus on Human - AI collaboration in Customer Service interactions in the energy sector. |
AI for Organizational Knowledge Management |
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Simon Rapp is working for our Industry Partner EnBW AG and is conducting his doctoral studies at Karlsruhe Institute of Technology (KIT) in Germany. He is conducting his research at the Institute for Information Systems (WIN), specifically within the Human-Centered Systems Lab (h-lab) / Information Systems I research group, headed by Prof. Dr. Alexander Mädche. In his research in the field of Knowledge Management, Simon Rapp will focus on Human - AI collaboration for sharing and accessing knowledge within organizations. |
Agentic AI for Digitalization of the Energy Sector |
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Michael Hartmann is working for our Industry Partner Netze BW and is conducting his doctoral studies at Karlsruhe Institute of Technology (KIT) in Germany. He is conducting his research at the Institute for Information Systems (WIN), specifically within the Information & Market Engineering research group, headed by Prof. Dr. Christof Weinhardt. He conducts research in the field of Applied AI with a focus on agentic systems and GenAI use cases in the digitalization of the energy sector. His initial work centers on improving the effectiveness of these systems, particularly in the context of Human–AI collaboration. |
Other Projects |
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Digitalization of the Tax Function and AI-based Enterprise Data Assistant |
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Niklas Wagner is working for our Industry Partner EnBW AG and is conducting his doctoral studies at Karlsruhe Institute of Technology (KIT) in Germany. He is conducting his research at the Institute for Information Systems (WIN), specifically within the Human-Centered Systems Lab (h-lab) / Information Systems I research group, headed by Prof. Dr. Alexander Mädche. In his research project, he focusses on the digitalization of the corporate tax function through a cooperative research project of KIT, EnBW AG, and the Chair of Business Administration and Taxation II of the University of Mannheim. The project aims to design and implement a central tax data platform that integrates domain knowledge, structured data, and automation of standardized analytical use cases, complemented by an AI-based data assistant that enables natural-language questions and analytical responses using the underlying data. |
Human-Centered Generative AI in the Workplace |
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Generative Artificial Intelligence (AI) has rapidly evolved in many organizations from a future-oriented topic into an integral part of everyday work. Within the MenschKI! project, researchers at the Karlsruhe Institute of Technology (KIT), together with industry partners, therefore examine the impacts of generative AI systems on employees. Across a range of use cases, the project investigates how generative AI affects both productivity and employee well-being in everyday work settings. In addition, the project consortium develops practical solutions to support skill development and employee empowerment for working with generative AI. These include methods and guidelines as well as digital tools that help organizations integrate generative AI into everyday work in a human-centered manner. |
Publications
Rapp, S.; Maedche, A.; Jainta, M.
2025. Chatbots and Human-Centered AI : 8th International Workshop, CONVERSATIONS 2024, Thessaloniki, Greece, December 4–5, 2024, Revised Selected Papers. Ed.: A. Følstad, 33–47, Springer Nature Switzerland. doi:10.1007/978-3-031-88045-2_3
Schick, L.; Gaube, B.; Mädche, A.; Knierim, M. T.; Nadj, M.
2025
Langner, M.; Toreini, P.; Maedche, A.
2025. The Design of Human-Centered Artificial Intelligence for the Workplace. Ed.: C. Coursaris, 293–303, Springer Nature Switzerland. doi:10.1007/978-3-031-83512-4_17
Schelhorn, T. C.; Gnewuch, U.; Maedche, A.
2025. Proceedings of the Twenty-Third Annual Pre-ICIS Workshop on HCI Research in MIS, Bangkok, Thailand, December 15th, 2024, 1–6, AIS eLibrary (AISeL)
Schick, L.; Knierim, M. T.; Gaube, B.; Nadj, M.; Mädche, A.
2025. Proceedings of the Extended Abstracts of the CHI Conference on Human Factors in Computing Systems, Art.-Nr.: 393, Association for Computing Machinery (ACM). doi:10.1145/3706599.3719836
Seitz, J.; Stano, F.; Riedl, R.; Mädche, A.
2025. ECIS 2025, ECIS2025–1659, AIS eLibrary (AISeL)