Two industry talks offered valuable insights into the use of AI agents in two distinct business domains: software development at SAP and customer service at Allianz. We were excited to welcome Prof. Dr. Tobias Schimmer and Dr. Philipp Hoffmann from SAP SE, as well as Dr. Peyman Toreini and Magdalena Feldmeier from Allianz Kunde & Markt GmbH. The talks highlighted current challenges and benefits of introducing agentic information systems for internal stakeholders, such as software developers, and the combination of internal/external stakeholders, such as customer service employees and customers. It was particularly insightful to see how the introduction of similar agentic information systems requires different approaches considering the target user group, organizational goals, and context of use. Many thanks to our speakers for sharing their perspectives as part of our Designing Interactive Systems: Human-AI Interaction lecture.